Cancellation/Refund Policy

Cancellation, Returns & Refund Policy

1. Overview

This policy explains the rules and conditions for cancellations, refunds, and changes for bookings made on Naruto Travel Pvt. Ltd.

2. Refund Eligibility

Refund requests must be submitted within one (1) year from the date of travel, subject to airline and supplier policies.

3. Currency & Payment

All fares and charges are payable in the currency specified by the airline or service provider. Currency conversion rates are determined by banks or payment processors at the time of transaction.

4. Customer Support

Our customer support team is available to assist you with cancellations, refunds, and booking queries.

5. Cancellation Policy

All bookings are subject to cancellation charges as per airline or service provider rules.

5.1 Airline Rules

Cancellation fees vary depending on the airline, route, and booking class.

5.2 Non-Refundable Bookings

Some tickets may be completely non-refundable as per airline policies.

5.3 Partial Cancellations

Partial cancellations may not be allowed depending on the fare rules.

5.4 How to Cancel

You can cancel your booking by contacting our support team via phone or email.

5.5 24-Hour Cancellation

For cancellations within 24 hours of booking, please contact us directly for assistance.

6. Special Situations

6.1 Flight Delays

If your flight is delayed for more than 3 hours, you may request cancellation or rebooking as per airline policy.

6.2 Weather or Emergency Issues

In case of bad weather or emergencies, we will assist you with the best available options.

6.3 Check-in Status

If you have already checked in, changes or cancellations may not be possible.

7. Notification of Changes

We will inform you about flight delays, cancellations, or schedule changes through email or phone.

8. Rebooking Policy

If your flight is canceled or delayed, we will help you rebook the next available flight, subject to availability and airline rules.

9. Refund Policy

Refunds are processed based on airline fare rules and approval from the service provider.

9.1 Processing Time

Refund processing time may vary depending on the payment method and banking procedures.

9.2 Refund Method

Refunds will be credited to the original payment method used during booking.

9.3 Service Fees

All service and convenience fees charged by Naruto Travel Pvt. Ltd. are non-refundable.

9.4 Deductions

Discounts, promo codes, and partially used tickets may result in deductions from the refund amount.

10. Airline Rules & Conditions

All refunds, cancellations, and credits are subject to individual airline policies and fare rules.

11. Service Fees

Service fees apply per passenger and per ticket for any changes, cancellations, or refunds.

These fees are non-refundable and may change without prior notice.

12. Government Taxes

Government taxes and fees are subject to change and will be charged as applicable at the time of booking.

13. Non-Refundable Tickets

Most discounted or promotional tickets are non-refundable unless permitted by the airline.

14. No-Show Policy

If you fail to board your flight (no-show), you may not be eligible for a refund.

15. Special Services

Special service requests such as meals, seats, or baggage are subject to airline approval and may not be refundable.

16. Required Documents for Refund

Certain refund requests may require supporting documents.

  • Name Correction: Valid ID proof required
  • Visa/Passport Issues: Official rejection documents required
  • Baggage Claims: Keep baggage tags and receipts
  • No-Show: Valid reason documentation required
  • Denied Boarding: Airline proof required
  • Duplicate Booking: Proof of duplicate tickets required

17. Passenger Types

Policies may vary for different passenger categories such as adult, child, infant, student, or senior citizen.

18. Fraud Prevention

We reserve the right to reject refund requests in case of suspected fraud or misuse.

19. Policy Updates

We may update this policy at any time without prior notice. Please review it periodically.

20. Contact Information

For any queries related to cancellations or refunds, please contact us:

Naruto Travel Pvt. Ltd.
Plot-345 PH-2, Gurugram, Sadar Bazar,
Gurugram - 122001, Haryana, India
Email: info@narutotravel.com
Phone: +91-882-634-9964